Case study: The Importance of Step Zero in Service Design
I redesigned a local government web presence from the ground up in alignment with life-centred design principles and a focus on designing for stress cases.
Read the case studyMy role
I was the sole experience designer, web developer/designer and quality assurance/user acceptance test manager.
Main goal
Redesigning the IA to support stress cases and reduce calls and complaints to internal stakeholders.
Research project: Collaborative new patient intake design
I conducted a three month study through the lens of experience design to co-create an improved new patient intake process and healthcare literature with the LGBTQ+ community and local healthcare services.
Under constructionMy role
I was the lead researcher and sole designer for the 3 month project.
Main goal
Use participatory design methods to improve on current healthcare literature.
Interactive public art installation: Theatre for you
I worked on a three month place-making project culminating in a full scale temporary public exhibition at the University of Sydney's Footbridge Gallery, Tin Sheds Gallery, and Westmead Children's Hospital.
Under constructionMy role
I worked as a member of a three person team, with a focus on creative design and project management.
Main goal
To to transform a pedestrian thoroughfare into an engaging and interactive space through a hybrid of art and UX design.
Case study: Atlassian feedback app design
I built a prototype for a Feedback app based on a design brief set by Atlassian, to encourage co-workers to give feedback in a less formal, more frequent way.
Under constructionMy role
Sole designer on a 5 month project as part of a Master's degree.
Main goal
To produce a cross platform application design that facilitates effective, low-stress feedback opportunities between co-workers.